PUR Policies

There is a required 4 person minimum to run a class. Any classes with less than 4 participants reserved will be canceled 1 hour prior to class time. Clients reserved will be notified by phone/email to save you the travel time.

Our TRX® classes, will be open to all clients who hold a membership, 10 Class Pass, or Drop-In. *Clients with deal vouchers can take the class for an additional $5 + GST.

Reservation Policy

Class reservations are required to guarantee your spot.  If you are unable to reserve for any reason, give us a call the day of the class to see if there are spaces available.

Cancel up to 6 hours prior to class time online through our app. or through our site.  Missed/Late Cancel/No Shows without the appropriate notice will be charged a fee of $20 + tax .  We do not deduct classes off of current passes for Missed/Late Cancel/No Shows.  Our Late Cancel fee will be charged under all circumstances.

Wait List System

If a class has reached capacity you will automatically be placed in order on our wait list system. An automated email will be sent to you if you have made it from the wait list to the class list. If it is within 6 hours of class time, one of our team members will personally call you to confirm your spot. Each class at PUR has a designated number of spots to ensure that we do not go over capacity. Reservations are highly recommended.

Memberships & Passes

Not eligible for refund or transfer.

If your card is declined, you will receive a automated courtesy email from our system and will have 1 day without penalty to pay your dues and update your credit card information. Any fees outstanding beyond this, will result in a penalty of an additional $1/day until the fees are paid in full.

Membership Key tags are free of charge. Replacement fees are $10 with no exceptions.

10 class pass and personal training passes are good for 6 months. We understand that life happens and you may need an emergency extension. You may do so by emailing us and requesting an emergency extension for a one-time fee of $50 , and your 10 class pass or personal training pass will be given an additional 3 months.  Auto renewing memberships can be placed on hold for 1 month free of charge, and all following months at $10/month.

Merchandise

All merchandise is final sale. We will honour exchanges on items with tags attached and in new condition for any products in-stock.  

Special orders -  are an additional $12 for shipping and member discounts do not apply.

Contact us

by email or call us 604.910.MOVE!