TERMS & POLICIES

 

GENERAL INFO

Please respect all guests & team members and use our facility with care. We ask that you review our policies below. We hold the right to refuse any guests for any reason.

All services must be pre-paid & our registration form must be filled out completely, agreeing to all terms. Bookings are mandatory - no walk-ins.

All sales are final. We accept Visa/MC, no cash or debit. Services are non refundable, exchangeable, transferrable. At times, we may run promotional offers - these cannot be stacked and combined with other discounts & offerings. First timers are permitted one new client offer only.

We require all guests to wear indoor specified footwear (non-marking runners and dance heels, grip socks) Please review class info upon booking.

Instructors, Trainers, Classes are subject to change without notice. Our team members work in the fast paced - ever-changing Entertainment Industry (Film & TV)

CANCELLATIONS

CLASSES

Change of plans? We have a 6 hour cancellation policy. That means if you cancel your class 6 hours or more before the class you will receive a full credit back onto your account.

Classes cancelled after the 6 hour window, will be considered late cancellations and charged as if attended. For all guests LC fee is $25 + GST. For guests enrolled in 'memberships' all no shows and late cancels will incur a $12.50 + GST fee.

All classes should be cancelled online. Log into MindBody phone app, go to My Info, click My Schedule and click Cancel next to the class time. 

Classes on the 2nd floor require a 6 person minimum.

APPOINTMENTS

Appointment bookings receive confirmation emails/texts if you have opted in and must be cancelled 24 hours prior to the appointment start time in order to receive the credit back to your account. Appointments cancelled after the 24 hour window and no shows, will be considered LC (late cancellations) and charged as if attended.

PRIVATE BOOKINGS - SPECIALTY SERVICES

Specialty services are non-refundable. You may reschedule a booking 14 days in advance, one time at no additional cost. Any cancellations less than 14 days will result in forfeiture of the full 100% fee. A 50% non-refundable deposit is due at time of booking.

SELF CHECK-IN

Please arrive 10 minutes before your service. Doors open 10 minutes before the start of service and are locked when classes begin.

  • Please remove outdoor shoes upon entering.

  • Use the iPad to Self Check-in to your class.

  • Please leave all electronics, including cell phones in your lockers or turn them off during services.

If you are arriving late, please email us to avoid your spot being given to someone on the waitlist or being locked out. We do not permit late entries.

If it is your first class, please arrive a minimum of 10 minutes before class. If we are unable to give you an orientation and complete account details you will not be permitted in class.

Participants must complete each class and stay the full duration.  If you do need to leave the class early due to an emergency, please do advise the instructor prior to the beginning of the class.

Participants must be courteous to other guests and practice good hygiene. Hair tied back & bring a sweat towel.

Customers using 3rd party apps - please read the fine print details on your purchase. Additional charges may apply.

With every service, customers are encouraged to use a complimentary locker *Sign-out a locker key & return after use. There is a $25 + GST charge for lost or unreturned keys, to replace the locking system.

Complimentary mats are provided to all guests, please sanitize your mat after use, and return the mat. There is a $45 + GST charge for lost or unreturned mats.

Waitlist System: If a class has reached capacity, the waitlist system will take up to 5 additional guests in order. Should an opening occur, you will receive an automated email & text if you have opted in.  Please confirm or decline the email

MEMBERSHIP CONSIDERATIONS

  • Members can participate in 1 PP Training class and 2 classes per day max. Overexposure to Power Plate® vibration can have exhausting side effects.

  • Members can place their memberships on hold for up to 1 month/year complimentary, by filling out an extension request form.

    • Expecting Mothers - we offer a 6 month complimentary hold you can use anytime during or post pregnancy.

    • To cancel your membership, submit your Cancelation Request Form 1 month or greater prior to your next 1st of the month autopay.

    • Promotional offers are not available as downgrade options and members must fulfill their full contractual agreement prior to cancelation approval. No retroactive or unused portion refunds for any reason on all services.

    • Please read contractual agreements before purchasing a membership.

    • Membership contracts cancelled before completion of the term will be charged on the basis of $200 +tax/month (classes), and a refund will be calculated based on the above amount less months remaining.

    • Auto-renewing memberships + Packs will deduct on the 1st of the month, until a request for cancellation is submitted online and approved.

    • Auto-renewing Memberships + Packs with failed auto-pays will result in a $1/day penalty to a maximum of $30/month in late charges in addition to the month(s) owed. After 3 failed autopays, the corresponding account will be suspended and a creditor will be in contact for all overdue fees.

    • Promotional rates are guaranteed for the specified term in the fine print details; please review. Thereafter service pricing will automatically change to the current published rates.

    • Auto-renewing unused services do not rollover each month. No credits for unused classes or training sessions.

    • Prices are subject to change at anytime by PŪR Movement without notice.

MINOR

If you are under 19 years of age, your parent/guardian must agree to the liability release form upon sign-up and arrive in person upon your first visit. Minors under 14 years of age are not permitted in scheduled adult classes.

ACCEPTANCE OF TERMS

By using the PUR website/Mobile Application, and/or booking, and attending classes, you have accepted PUR MOVEMENT policies. An account must be created in our system and liability waiver form accepted by all guests in order to participate in our services prior to your 1st class and session. No exceptions.

Our website is linked to Mindbody Online Software System that are not owned or controlled by PUR MOVEMENT.  PUR does not accept any responsibility for the content or practices of the 3rd party websites.

Occasionally we may run social media contests.  Contest guidelines are found within the Instagram image (IG)

  • Contest(s) is in no way sponsored, administered, or associated with Instagram, Inc. By entering, entrants confirm that they are 19+ years of age, release Instagram and PŪR MOVEMENT of responsibility, and agree to Instagram’s and PŪR MOVEMENT’s terms of use.